Chat and text with your Pros in one place, tied to a branch and assignable, so no question gets missed.
Messages
Send a textDave Kruger
Morning — two sheets in yesterday's bundle came in damaged.
Got it, thanks Dave. I'll have two replacements on the Thursday run and credit the damaged ones.
Messages
Send a textDave Kruger
Morning — two sheets in yesterday's bundle came in damaged.
Got it, thanks Dave. I'll have two replacements on the Thursday run and credit the damaged ones.
Chat and two-way text put every conversation on the account, tied to a branch and assigned to a person on your team. A Pro can text a photo of damaged material from the jobsite without logging into anything, and it lands in the same monitored thread.
Harley Homes
Dave Kruger · (555) 012-8834 · Richmond
Morning — two sheets in yesterday's bundle came in damaged.
Got it, thanks Dave. I'll have two replacements on the Thursday run and credit the damaged ones.
Here's your updated statement — you can pay it here:payment link
SendHarley Homes
Dave Kruger · (555) 012-8834 · Richmond
Morning — two sheets in yesterday's bundle came in damaged.
Got it, thanks Dave. I'll have two replacements on the Thursday run and credit the damaged ones.
Here's your updated statement — you can pay it here:payment link
SendOrder confirmations, shipping updates, and pickup-ready alerts go out by email and push to a Pro's phone the moment they happen, so the "where's my order?" call stops coming in. Live badges show what's unread across orders, messages, and payments, so nothing pending sits waiting on either side.
On the Pro's phone
Order ready for pickup
Order TB-83947 is ready at LMBR YARD Richmond.
Your order is confirmed
from LMBR YARD Richmond
Waiting on your team
On the Pro's phone
Order ready for pickup
Order TB-83947 is ready at LMBR YARD Richmond.
Your order is confirmed
from LMBR YARD Richmond
Waiting on your team
Our mobile app puts every conversation on your team's phone, so a rep can reply from the yard or a jobsite, not just the desk. Push notifications flag anything urgent, and a conversation started on the computer picks up right where it left off on the app.
Messages
When a Pro would rather call, a rep can log into their account to see exactly what they see and place or fix an order for them. There's no password sharing. Each session is logged and times out on its own.
Checkout
The session is logged and ends when the rep closes it. No password is shared.
Checkout
The session is logged and ends when the rep closes it. No password is shared.
“We've already received feedback that the Toolbx messaging platform particularly is superior to what they have because they don't have anyone at the local store that's monitoring that type of thing.”
Alan Espenschade, Director of Operations, Moscow & Pullman Building SupplyAn Idaho Dealer moved its Pros onto Toolbx and heard the difference straight from them.
Read their storyWebsite chat widget
Add it to your own website and a visitor or Pro can reach your team without picking up the phone.
All products · Lumber & building materials
Shop online
Chat with us
Enter your information and we’ll reach out shortly.
By submitting, you authorize LMBR YARD to send messages to the number provided. Message and data rates apply.
Document management
Credit apps, waivers, and delivery tickets get signed digitally and stored on the account, and ERP invoices pull on demand.
Documents
On the Harley Homes account
All products · Lumber & building materials
Shop online
Chat with us
Enter your information and we’ll reach out shortly.
By submitting, you authorize LMBR YARD to send messages to the number provided. Message and data rates apply.
Still stuck on something? Our product specialists are happy to answer your questions on a call.
Talk to us
