We understand there are instances when you may have unused materials that you would like to return. Please take note of our return policy before initiating a return.
- TOOLBX can return unused material within 15 days (30 days for TOOLBX Pro members) provided the material is in the same condition as it was when delivered.
- A nominal fee is charged per order with a return. For a Small sized return order, the fee is $40; Medium sized order $60 and Large sized order $80.
- Please note that a supplier may charge a restocking fee for processing returns. This fee is at the sole discretion of the supplier and may change from time to time. We request that you read the supplier’s return policy by visiting their website.
- Returns are completed on Fridays between 9:00am-5:00pm. We are unable to provide an exact pick up time so we request that you have all materials readily available on the day of pickup.
- Refunds will be applied back to the payment method used on the original order.
- The material must be easily accessible for our drivers to load into their truck and a clear path must exist between where the material is located and where our driver can access the site.
- TOOLBX drivers will assess the items to be returned and have the right to refuse the return if material is deemed damaged (a fee may be applied if product is damaged).
- Any wait times incurred by TOOLBX will be billed at $30 per hour (eg. if you are not on site, or the site is not accessible).
- Returns for material purchased through TOOLBX must be facilitated by TOOLBX. We are not able to refund items that you’ve personally returned to the supplier.
Ready to initiate a return?
Please have the following information readily available:
- Original TB order number
- List of items and quantity to be returned
- Preferred date for items to be picked up: Friday
- Start your return by opening a live chat with a service representative by clicking the yellow message icon in the bottom-right corner of this page
NOTE: Any return of materials that were purchased and delivered through TOOLBX must be processed by us, as the material was originally paid for at the supplier by TOOLBX. Our suppliers have notified us that they will not accept and process returns from anyone other than a TOOLBX representative.